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Iphone not connecting to bellsouth email after ios 11 update

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sarasmithca

Site Admin

Posts: 11

Joined: Wed Jan 09, 2013 7:50 am

Post Mon Jul 02, 2018 10:45 am

Iphone not connecting to bellsouth email after ios 11 update

Hi

When I updated my iphone 5s to ios 11, my bellsouth mail ceased to function. I use the apple mail app. My gmail account continues work from the iphone, and I can still access my bellsouth email from my computer browser. I have updated the iphone with all the current updates to ios 11.2. I have reset the network setting on the iphone. I have updated carrier settings. I have deleted the bellsouth account and added it again several times. When I use the settings at the att website https://www.att.com/esupport/article.ht ... /KM1010523, I get a message stating that "user name or password is not correct."

Please advise. I need to be able to read my bellsouth email on my phone.

Thanks
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sarasmithca

Site Admin

Posts: 11

Joined: Wed Jan 09, 2013 7:50 am

Post Mon Jul 02, 2018 11:36 am

Re: Iphone not connecting to bellsouth email after ios 11 update

Hello

Step 1
Launch "Settings" from your iPhone's Home screen.

Step 2
Tap "Mail, Contacts, Calendars" on the left and select "Add Account" from the menu.

Step 3
Tap "Other" then select "Add Mail Account."

Step 4
Tap the "Name" text field and enter your name as you'd like it displayed when you send emails.

Step 5
Enter your Bellsouth Net email address, including the "@bellsouth.net" portion, and your account password.

Step 6
Change the description of the email account if you prefer an alternative to the iPhone's default name and tap "Next."

Step 7
Select "POP" at the top and enter "inbound.att.net" for the Host Name, your full email address as the User Name and your password under Incoming Mail Server.

Step 8
Enter "outbound.att.net" into the Host Name, your full email address as the User Name and your password under Outgoing Mail Server. Tap "Save."

Step 9
Tap "Advanced."

Step 10
Toggle both the "Incoming Uses SSL" and "Outgoing Uses SSL" to ON. Enter "995" as the port number for the incoming server and "465" as the port number for the outgoing server. Tap "Save."

Thanks

BellSouth Email Login | BellSouth Net Email Login | BellSouth Email Settings
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sarasmithca

Site Admin

Posts: 11

Joined: Wed Jan 09, 2013 7:50 am

Post Mon Jul 02, 2018 11:47 am

Re: Iphone not connecting to bellsouth email after ios 11 update

Hi

Thank you, thats what we are here for! Glad I could help.

BellSouth Email Settings | BellSouth Email Login | BellSouth Net Email Login

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